Frequently Asked Questions

1. What is your Return Policy?

2. What is your Privacy Policy?

3. What is shea butter?

4. What does "saponified" mean?

5. What is aromatherapy?

6. How soon after an order has been placed will it be shipped?

7. Can I get samples of your products?

8. Do you test your products on animals? 

9. Do you need a reseller license to buy?

10. Do you have a print catalog available by mail for Wholesale Customers?

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What is your Policy Privacy?
House of Essentials is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from this Web site. Your privacy and confidentiality are very important.

Our site uses an encrypted shopping cart system for customers to order products. We collect contact information (like e-mail address and postal address) and financial information (like credit card numbers). Contact information from the order form is only used to verify credit cards, to get in touch with you when necessary, and to ship the products ordered. Financial information that is collected is used only to bill for products ordered. We will never sell or disclose any of the information we collect. All information provided to us by our customers is considered confidential, and is securely stored in multi-password protected files that are accessible only to authorized House of Essential personnel. Top

 

 

 

What is your return Return Policy?
Due to the nature of our products we do not accept returns on any handmade products due to possible contamination. All other items must reported within 24 hours of delivery to notify us of damage and/or problems. Top

 

How soon after an order has been placed will it be shipped?

Most non handmade orders are shipped within 2  - 5 business days. All other orders containing handmade products may take as long as 2-10 business days to ship. If any items are out of stock we will notify you with an estimated shipping date.  Top

Can I get Free samples of your products?

We do not send out Free samples. It takes time for us to prepare orders and make all items therefore we can not send out free sample. We do offer smaller potions if you elect to purchase to test our product before purchasing large quanities.Top

What is shea butter?
Shea butter is a thick, moisturizing butter extracted from the pit of the fruit from the karite tree (Butyrospermum parkii) found in West and Central Africa. Similar to cocoa butter in consistency, shea butter is a wonderful emollient that can be used straight on the skin to help heal cracked and damaged skin. Shea butter has been traditionally used by African natives to heal small wounds, burns and skin ulcers, and as a moisturizer for the skin and hair. They even cook with it. It contains fatty acids, phytosterol and unsaponifiables which stimulate the skin's renewal process, providing a more youthful, vibrant appearance. It's texture is typically soft and butter-like so it melts readily into the skin. Shea Butter is thought to increase local capillary circulation which in turn increases tissue re-oxygenation. Shea butter may also offer some amount of SPF protection. With our arid Colorado climate, shea butter is a juggernaut of moisturizing power. We use shea butter in most of our soaps as an added moisturizer, and our customers tell us that it makes their skin feel silky smooth and soft. Top

What does "saponified" mean?
Saponification is the process of making soap. It is the combination of an alkali with fat to create soap. Early soapmakers used animal fats, such as tallow. Our soaps are all vegetable-based using olive, coconut and palm oils, and no animal fats are ever used. Check the label of other soaps on the shelf, and you may see words such as "sodium tallowate" or "sodium cocoate." Put simply, this means that sodium hydroxide, water, and animal tallow were used to create the soap (sodium tallowate), or coconut oil was used (sodium cocoate). Sodium palmate is another description, meaning palm oil was used as the fat source. Tallow is used quite frequently in commercial bars, as it is cheap and plentiful. Vegetarians may be surprised to learn that the "sodium tallowate" they are rubbing on their bodies is from an animal source. Vegetable oils are much easier to work with and in combination, create a rich lather that is as good or better than tallow-based soaps. It may cost more to use all vegetable oils in our bars, but the results far outweigh the costs. Top

What is aromatherapy?
An essential oil is the concentrated essence of a plant. Aromatherapy is the use of essential oils via inhalation and application to restore or enhance health, beauty and well-being. Aromatherapy cannot fix a broken bone, but essential oils can do many wonderful things to enhance your body, environment, and state of mind. I use aromatherapy blends in my products in order to create certain experiences. My Lavender blend can help create a tranquil, calming feeling, while the Mint, Citrus, or Lemon Verbena blends are designed to awaken and revive your mind and body. There are many good books and even study courses for learning about aromatherapy. If you choose to use essential oils for personal use, be sure to learn the proper handling of essential oils. Always research the uses and warnings about any essential oil before using it, and dilute in a carrier oil before applying to the skin. Top

 

 

 

 

 

Do you test your products on animals? 

No, we do not. We test our products on friends and family. Top

 

 

 

 

 

Do you need a reseller license to buy?

No we sell to everyone! No Tax Id, No Minimums: Crafters, Homemakers, Retail Gift Stores, Women's Specialty Shops, New Age Shops, Health Food, Pharmacies, Craft Shops, etc. are among a few we sell to.Top

Do you have a print catalog available?
We do not offer a printed catalog. We add new items to our site often a printed catalog just wouldn't work for us.Top